WABASH COLLEGE invites applications for the position of IT Help Desk Specialist to provide technical assistance and user support on Windows, MacOS, and mobile device platforms.

Primary duties and responsibilities:

• Answers, logs, and responds to help desk phone calls, emails, and drop-in requests from students, faculty, staff, and other members of the Wabash community.
• Provides technical assistance and user support on Windows, MacOS, and mobile device platforms, including operating system, applications, and peripheral devices.
• Keeps thorough records of support and assistance provided, and follows up with users to ensure issues have been resolved.
• Works with IT Services systems and networking staff to ensure desktop computer security, including virus and malware protection and removal.
• Works closely with other members of IT Services to troubleshoot and resolve problems.
• Assists with training programs for IT Services student workers, and for new students, faculty, and staff.
• Assists with management of designated IT systems and services, including administrative tasks such as resetting passwords and changing group memberships.

Education, prior work experience, and specialized skills and knowledge:  Excellent customer service skills; ability to clearly communicate technical information to users; strong analytical and problem-solving skills; ability to learn new programs and technologies quickly; ability to work in a team-based environment; and ability to manage multiple projects and priorities.

Minimum one year of experience providing help desk and user support.  Bachelor’s degree or equivalent advanced work required; experience in higher education preferred.  Extensive knowledge of Microsoft Windows and a broad range of computer software and productivity tools, including Microsoft 365 and Adobe Creative Cloud. Familiarity with macOS and mobile device management preferred.

About Wabash College

 Founded in 1832, Wabash College’s mission is to “educate men to think critically, act responsibly, lead effectively, and live humanely.” It accomplishes its mission in a residential community in which faculty are highly engaged with their students, in and out of the classroom.

In the midst of a strategic transformation to advance the success of first-generation students, students of color, and students from low-income families, Wabash College is committed to attracting and effectively supporting an academically and culturally diverse faculty and staff. More than 25% of our students are federal Pell Grant recipients, one-third of our students are first-generation college students, and about 20% of our students identify as domestic students of color. Wabash has been home to the Malcolm X Institute of Black Studies for more than fifty years, is a member of the USC Race and Equity Center’s Liberal Arts Colleges Racial Equity Leadership Alliance, is a top-60 Liberal Arts College according to U.S. News, and is a member of Colleges That Change Lives. Many students, staff, and faculty find the close-knit community of the residential college one of the most rewarding aspects of their time here.

Application Process

 To apply, go to www.wabash.edu/employment, select the relevant position, and click the “Apply Now” button. At the time of application, be prepared to upload a cover letter, resume, and names and contact information for three professional references. Review of applications will begin on August 19, 2024

Wabash College, a liberal arts college for men, seeks faculty and staff who are committed to providing quality engagement with students, high levels of academic challenge and support, and meaningful experiences that prepare students for life and leadership among diverse populations around the globe.  Wabash is an equal opportunity employer and welcomes applications from persons of all backgrounds.